Last Updated: 23 July 2026

VenueHub respects your privacy responsibly. This Privacy Policy explains how VenueHub collects, uses, stores, and shares information when you visit VenueHub.pk, submit an inquiry, request a quotation, make a booking, register as a vendor, or communicate with us through phone, email, WhatsApp, social media, or other channels.

In this Privacy Policy, “VenueHub,” “we,” “us,” and “our” refer to VenueHub. “You” and “your” refer to customers, website visitors, vendors, service providers, and other users of our services.

1. Information We Collect

We may collect the following categories of information.

Personal and Contact Information

This may include:

• Full name
• Phone number
• Email address
• Billing or residential address
• Account or profile information
• Preferred communication method

Event and Booking Information

When you request a quotation or make a booking, we may collect:

• Event type
• Event date and time
• Preferred venue or location
• Estimated number of guests
• Budget range
• Catering requirements
• Décor preferences
• Photography or videography requirements
• Entertainment requirements
• Transport or rental requirements
• Special requests
• Dietary restrictions or allergy information
• Images, videos, or design references provided by you

Payment Information

VenueHub accepts online payments and cash payments.

When you make an online payment, payment information may be processed by a bank, payment gateway, digital wallet, or another payment-service provider. VenueHub may receive transaction details such as:

• Amount paid
• Payment date
• Transaction reference
• Payment status
• Payer name
• Limited payment-account information

Full debit-card, credit-card, bank-account, or wallet credentials may be processed directly by the relevant payment provider, depending on the payment method used.

For cash payments, we may retain payment receipts, invoice details, collection records, and the identity of the person who received or made the payment.

Vendor Information

When a venue owner, caterer, decorator, photographer, rental provider, or another event professional registers with VenueHub, we may collect:

• Business name
• Owner or representative name
• Phone number and email address
• Business address
• CNIC or identity-verification information
• Business registration information
• Tax information
• Bank or payout details
• Service descriptions
• Pricing and package information
• Venue capacity and facilities
• Photographs and videos
• Licences, approvals, and certificates
• Customer reviews and service-performance records

Technical Information

When you use VenueHub.pk, we may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Website pages visited
• Time spent on the website
• Referral source
• Approximate location based on technical information
• Cookie and analytics data
• Error logs and security information

2. How We Collect Information

We may collect information:

• Directly from you
• Through website forms
• During phone or WhatsApp conversations
• Through email or social-media communication
• When you request a quotation
• When you make or modify a booking
• When you make an online or cash payment
• When you submit a review or complaint
• When vendors provide information about a booking
• Through cookies, analytics, and similar technologies
• From publicly available sources
• From payment processors and business partners

3. How We Use Your Information

VenueHub may use personal information to:

• Respond to venue and event-service inquiries
• Recommend suitable venues or vendors
• Prepare quotations and event packages
• Check venue and vendor availability
• Process and confirm bookings
• Coordinate event services
• Process online and cash payments
• Issue invoices and receipts
• Communicate booking changes
• Provide customer support
• Resolve complaints and disputes
• Verify customers and vendors
• Prevent fraud, misuse, and unauthorized transactions
• Improve our website and services
• Conduct internal reporting and business analysis
• Send service updates
• Send promotional messages where permitted
• Comply with legal, tax, accounting, and regulatory obligations
• Protect VenueHub, its customers, vendors, and business partners

4. Sharing Information with Venues and Vendors

VenueHub may share relevant customer information with selected venues and service providers when necessary to:

• Check availability
• Prepare a quotation
• Confirm a booking
• Plan or deliver an event
• Resolve a complaint
• Process a refund or payment dispute

The information shared may include your name, phone number, event date, guest count, event requirements, venue preferences, and other information reasonably required to provide the requested service.

Vendors may only use customer information for legitimate booking and service-delivery purposes. They must not use VenueHub customer data for unrelated marketing without appropriate permission.

5. Other Parties with Whom We May Share Information

We may share information with:

• Banks and payment processors
• Website hosting providers
• Communication and email providers
• Customer-support providers
• Analytics and advertising providers
• Accountants, auditors, insurers, and professional advisers
• Government departments and law-enforcement authorities
• Courts and regulatory bodies
• A buyer, investor, or successor in connection with a business sale, restructuring, or transfer

We do not sell personal information as a standalone commercial product.

6. WhatsApp, SMS, Email, and Telephone Communication

By contacting VenueHub or submitting your contact information, you authorize us to contact you regarding:

• Your inquiry
• Your quotation
• Your booking
• Payment reminders
• Event updates
• Vendor coordination
• Customer support
• Related VenueHub services

Where legally permitted, we may also send promotional information. You may request that promotional messages stop by replying with an unsubscribe request or contacting VenueHub.

Service-related messages may continue where they are necessary to manage an active inquiry, booking, payment, complaint, or legal obligation.

7. Cookies and Analytics

VenueHub.pk may use cookies and similar technologies to:

• Keep the website functioning
• Remember user preferences
• Measure website traffic
• Understand user behaviour
• Improve website performance
• Detect technical or security problems
• Support advertising and marketing campaigns

You may restrict cookies through your browser settings. Some parts of the website may not function properly when cookies are disabled.

8. Data Retention

VenueHub may retain information for as long as reasonably necessary to:

• Manage an inquiry or booking
• Maintain transaction and payment records
• Resolve disputes
• Handle refunds and chargebacks
• Meet accounting and tax obligations
• Protect against fraud
• Enforce agreements
• Comply with applicable law

Information that is no longer required may be deleted, anonymized, or securely archived.

9. Data Security

VenueHub uses reasonable administrative, technical, and organizational measures to protect personal information.

However, no website, communication channel, payment system, or electronic-storage method can be guaranteed to be completely secure. You are responsible for protecting your own devices, passwords, verification codes, and payment credentials.

You must notify VenueHub immediately if you believe your information, account, payment, or booking has been used without authorization.

10. Your Privacy Choices

Subject to applicable law and reasonable verification, you may request that VenueHub:

• Provide information about personal data held about you
• Correct inaccurate or incomplete information
• Update your contact details
• Stop promotional communications
• Delete information that is no longer required
• Restrict certain uses of your information

Some information may need to be retained for bookings, financial records, dispute management, fraud prevention, or legal compliance.

11. Children’s Privacy

VenueHub’s booking services are intended for adults who can legally enter into agreements.

A person under 18 should not make a booking or payment without the involvement and authorization of a parent or legal guardian.

12. Photographs and Event Media

VenueHub will not use identifiable private-event photographs for public marketing without permission from the person who owns the content or is authorized to provide that permission.

Vendors must obtain all necessary permissions before supplying customer-event images to VenueHub for promotional use.

13. Third-Party Websites

VenueHub.pk may contain links to venue websites, vendor pages, payment services, social-media platforms, or other third-party websites.

VenueHub does not control the privacy practices of independent third parties. You should review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

VenueHub may update this Privacy Policy when its services, technology, business practices, or legal obligations change.

The updated version will be published on VenueHub.pk with a revised “Last Updated” date. Continued use of the website after an update means that the revised policy will apply to future use and transactions.

15. Contact VenueHub

For privacy questions, corrections, or requests, contact:

VenueHub
Website: VenueHub.pk
Phone: 03-111-227-007
Email: info@venuehub.pk